1. Overview
At MARKETLIX LTD, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns and refunds.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- The request must be made within 30 days of purchase
- Proof of purchase must be provided
3. Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized items
- Items marked as final sale
- Items that have been worn, washed, or altered
- Gift cards
4. Refund Process
To initiate a refund, please contact our customer service team with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5. Processing Time
If approved, your refund will be processed within 5-10 business days. The refund will be credited to your original payment method.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
7. Contact Us
For any questions regarding our Refund Policy, please contact us at:
Email: hello@marketlixltd.com